Q: 1. Are you factory ?
A: Yes. We are factory and has rich experience more than 6 years.
Q: 2. Can I have a sample order?
A: Yes. We would like to send you samples for checking quality.
Q: 3. What is the lead time for samples?
A:Existing sample need 2-3 days, customized sample needs 5~7days.
Q: 4. If we customized samples, will the cost be refunded ?
A: Yes. We promise that the samples cost will be refunded after order /confirm/ied.
Q: 5. what express you often use to send the samples?
A: We usually ship samples by TNT,DHL, UPS, FedEx or SF. It takes 3-5 days to arrive.
Q: 6. What's your acceptable payment term?
A: Usually payment term is T/T, L/C. Others can be negotiated.
Q:7. Can you produce product according my design?
A:Yes. We could produce according your design and requests.
Q: 8. How about the delivery time?
A: Usually production time is 30-35 days. It will be according to the quantity of order.
Q: 9. What about the forwarder and shipping cost ?
A: Usually customer has their own forwarder. But we like to help you get better price from our cooperated forwarder.
Q: 10. What about your after-sales service ?
A: Our order and goods has traceability,we will try our best to help customer to solve the problems.